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Tuesday, August 18, 2026

What Adobe and Shopify Say About How AI Is Changing Online Shopping in 2026?

 


Adobe announced that traffic from AI-sourced searches to US retail sites rose sharply in 2026,

Adobe Data: AI Shopping Traffic Is Growing Rapidly.

Adobe Digital Insights reported that traffic to US retail sites from AI-sourced searches rose 393% year over year during the first quarter of 2026. Adobe also found that, in March 2026, traffic from AI-sourced searches converted 42% better than non-AI traffic.


393% traffic increase


42% better conversion


37% higher revenue per visit


48% longer time on site


13% more pages viewed


Adobe 5,000k+ consumer survey


while Shopify has also seen explosive growth in traffic and orders from AI-sourced searches to its merchants’ stores.

 

What Did Shopify Say About AI Shopping?

Shopify announced on August 5, 2026, that traffic and orders from AI-sourced searches to its merchants’ stores had both risen sharply, roughly three times over the previous year. An important caveat from Shopify is that AI search is not replacing Google; it is supplementing it as a discovery channel for online stores.


According to the data reported by Shopify:

Traffic from AI-sourced searches rose by roughly 3× year over year.

Orders from traffic from AI-sourced searches also rose by roughly 3× year over year.

Meanwhile, orders from new buyers via AI-sourced searches were rising at roughly twice the rate of overall traffic from AI-sourced searches.


Traditional search was still important for Shopify merchants; sessions from traditional searches also rose, year over year, for the previous two years.

Shopify also reported, based on its own first-quarter 2026 data, that conversion rates from AI-sourced searches were nearly 50% higher, on average, than those from organic searches, and that average order values were 14% higher. However, these are first-party results from Shopify, and shouldn’t be extrapolated to represent the results of every merchant.


Another Interesting Shopify Finding:

Shopify found that AI was particularly helpful for finding niche and specialized products.

According to the report on Shopify’s second-quarter results, 75% of purchases driven by AI were from products that didn’t belong to Shopify’s top 100 categories. This suggests that AI-driven discovery might be particularly helpful for finding long-tail products.


What Does This Mean for E-commerce?

The bigger lesson from these findings is that AI is driving a new type of product-discovery channel.


The traditional path for discovery has been:

Google → Search Results → Online Store → Product → Purchase


But the new path for some shoppers may be:

AI Assistant → Product Recommendations → Online Store → Purchase


For e-commerce stores, this means that optimizing for traditional Google searches is no longer enough; they need to make sure that their product information is organized, accurate, and structured in a way that can be understood by AI.


Did Shopify Say About AI Shopping?

So, what does this mean for shoppers and e-commerce businesses?

Let's take a closer look.

Let’s say that you want to buy a new laptop.

A few years ago, you might have done a Google search for “best laptop under $1,000,” scrolled through the results, visited several sites, watched some YouTube videos, compared features and prices, and eventually purchased a laptop.


But today, you could ask an AI assistant something like this: “I need a laptop under $1,000 for video editing, some light gaming, and day-to-day use. What are my three best options?” Instead of giving you thousands of search results, the AI assistant could help narrow down your options and explain the differences between them. This is one of the biggest ways that AI is transforming the e-commerce landscape in 2026. Artificial intelligence is no longer just a tool for chatbots and content creation; it is becoming a critical part of the product-discovery process, helping shoppers find what they need, compare products, and, in some cases, even make purchases.


What Is AI Shopping?

AI shopping refers to using artificial intelligence to help with various aspects of the shopping process. Instead of manually searching for products, comparing features and prices, and making a purchase, an AI shopping assistant can help you research and organize your options. For example, instead of searching Google for:


“best wireless headphones,”


you might ask an AI assistant something like this:


“Find me comfortable wireless headphones under $150 with good noise cancellation and battery life. I have an Android phone and I travel a lot.”


This is a much more specific request than a traditional Google search. Instead of just looking for a keyword or phrase, you are asking the AI assistant to help you find a specific type of product that meets your individual needs.


This is why AI shopping is closely linked to the rise of conversational search, recommendation engines, and AI shopping agents. By asking more specific questions, shoppers can get more relevant recommendations and product comparisons.


How AI Is Changing the Online Shopping Journey?

AI is transforming the online shopping landscape in a number of ways. It is not just a tool for product discovery; it is also changing the way that shoppers compare products, get recommendations, and even make purchases. Here are just a few of the ways that AI is changing the online shopping journey:


1. Product Discovery Is Becoming More Conversational.

Traditional Google searches tend to be keyword-based, whereas AI assistants can understand more complex queries. For example, a traditional search might look like this:


“Best office chair.”


But an AI-powered search might look more like this:


“I work from home eight hours a day. I need an ergonomic office chair that is comfortable for long periods of sitting. What are my options under $300?”


The second example is much more specific and provides more information that the AI can use to find relevant results.

This means that shoppers can increasingly rely on natural language to help them find products that meet their specific needs.

For e-commerce stores, this is an important reminder that product information needs to be organized in a way that can be easily understood by AI. Can your product data be parsed by an AI shopping assistant?


2. AI Can Help Compare Products

One of the most frustrating parts of online shopping is comparing products. You might have to look at multiple product pages to find the right balance of features, prices, and reviews. But AI can help streamline this process by organizing product comparisons in a more intuitive way. For example, a shopper might ask an AI assistant to compare the camera quality, battery life, and gaming performance of three different smartphones, instead of manually switching between product pages. This can save time and help shoppers make more informed purchasing decisions.


Of course, it is still important to double-check important details, such as pricing and specifications, on the retailer’s or manufacturer’s website, since the information provided by an AI assistant can sometimes be incomplete or out-of-date.


3. Personalized Recommendations Are Becoming More Important

Most online retailers use recommendation engines to help shoppers find products that they are more likely to be interested in. You have probably seen


“recommended for you”


sections on retail websites and apps. However, AI-driven recommendation engines can go beyond simple suggestions by understanding more specific buyer requirements. Instead of just looking at a shopper’s browsing and purchase history, an AI recommendation engine might be able to understand a request like this:


“I need a gift for my brother. He is into photography and he travels a lot, but he already has a good smartphone camera. What do you recommend? He has a $200 budget.”


This level of personalization can help shoppers find products that they might not have discovered otherwise. In the future, online shopping may become much more personalized and less one-size-fits-all.

AI Is Already Driving Traffic to Online Stores

AI shopping is not just a theoretical concept; it is already driving traffic to online stores. Adobe reported that traffic from AI-sourced searches to US retail sites rose sharply in 2026. Meanwhile, Shopify has seen traffic and orders from AI-sourced searches to its merchants’ stores rise, roughly three times, year over year.


This is an important trend for e-commerce stores because traffic from AI-sourced searches represents a different type of shopper. Shoppers who arrive at a retail website from an AI assistant are likely to have a different intent than those who arrive from a traditional Google search. For example, a Google search for

“running shoes”

might yield thousands of results, whereas an AI assistant might be able to narrow it down to a few specific products based on more detailed criteria, such as this example:


“I am training for my first half marathon. I need running shoes for road running that are under $150. What are my options for beginners?”


The second example provides much more information that the AI can use to recommend the most relevant products. In many cases, shoppers who arrive at a retail website from an AI assistant are more likely to convert because they already have a specific product in mind.


However, it is important to remember that not all traffic from AI assistants will be equal. Conversion rates will vary depending on the industry, the type of product, the platform, and other factors. Just because traffic from AI assistants has increased does not mean that every e-commerce store will see a corresponding increase in conversions.


What Is Agentic Commerce?

One of the most exciting - and potentially disruptive - concepts in AI shopping is agentic commerce. In short, agentic commerce refers to using AI agents to help shoppers research, compare, and purchase products. Instead of asking a simple question like

“What laptop should I buy?”

, an AI agent could help a shopper go through an entire buying process that might look something like this:


Understand the shopper’s requirements


Research products that meet those requirements


Compare the relevant features, prices, and other factors


Check availability and pricing


Get approval from the shopper


Make the purchase


Agentic commerce is still a developing field, and most consumers are not yet comfortable with the idea of fully autonomous shopping assistants. There are also some legitimate privacy and security concerns, such as the following:


What did the AI agent purchase?


Why did it make those recommendations?


Did it accurately represent the prices and features of the products?


Can I cancel the order?


Who is responsible if something goes wrong?


The future of agentic commerce will likely be shaped by these concerns, as well as the development of more advanced and trustworthy AI agents.


AI Is Creating a New Challenge for E-commerce SEO

One of the biggest challenges for e-commerce SEO in 2026 is the rise of AI shopping assistants. For years, the fundamental SEO strategy for e-commerce has been to optimize product pages so that they appear in traditional Google searches.


However, businesses now need to think about how their products and services can be discovered by AI shopping assistants as well. This means that product information needs to be organized in a way that can be easily parsed by AI.


An AI shopping assistant may need to understand what the product is, who it is for, what it does, its features and specifications, the price, size options, materials, compatibility, reviews, and more.

Adobe has even highlighted concerns about the ability of retailers to make their product information “machine readable”

as AI shopping becomes more mainstream. This does not mean that traditional SEO is obsolete, but it does mean that e-commerce SEO is becoming much more complex. Businesses need to optimize their product pages for both traditional search engines and AI shopping assistants.


AI SEO vs Traditional SEO

Traditional search and AI-powered shopping assistants have some similarities, but they are also very different. Here is a comparison of the two through infographic:

 



However, businesses should not abandon traditional SEO altogether. The best strategy is to optimize for both traditional search and AI discovery.

Shopify’s recent report suggests that AI shopping is becoming another important discovery channel, rather than a replacement for traditional search.

How Small E-commerce Businesses Can Prepare

You do not need to be a Fortune 500 company to prepare for the rise of AI shopping assistants. Here are a few things that small businesses can do to make their products more appealing to AI-driven discovery:


1. Write Clear Product Descriptions

Avoid vague marketing language, such as “premium quality” or “amazing performance.” Instead, provide specific information about the product and what it does. This will help both human shoppers and AI assistants understand what the product is and who it is for.


2. Keep Product Information Updated

Make sure that your product information is accurate and up-to-date. This includes pricing, availability, size options, specifications, and more. Outdated information can frustrate shoppers, whether they are using Google or an AI assistant.


3. Add Detailed FAQs

Make sure to answer the questions that shoppers are asking. This includes basic questions, such as “Is this product suitable for beginners?”, as well as more specific questions, such as “Does this work with Android phones?” or “What size should I order?” FAQs can also help improve your SEO and make it easier for shoppers to find relevant products.


4. Collect Genuine Reviews

Encourage your customers to leave genuine reviews of your products and services. Reviews are a valuable source of information for both human shoppers and AI assistants. Avoid fake reviews, since they can be detrimental to your business.


5. Create Comparison Content

In addition to individual product pages, you should also create comparison content, such as “Product A vs. Product B” or “Best products for beginners.” This type of content can help shoppers make more informed purchasing decisions and improve your SEO.


6. Use Structured Product Data

Make sure to use structured data whenever possible, so that search engines and AI assistants can more easily understand your product information.


Will AI Replace Google for Online Shopping?

Not entirely - at least, not anytime soon. Google still has several advantages over AI assistants for online shopping. Google is much better at finding specific websites, such as local businesses or specific retail stores. Google is also much better at broad product searches, such as “shoes” or “smartphones.” Meanwhile, AI assistants are much better at conversational searches and providing more specific recommendations. In the future, we are likely to see a world where traditional search and AI assistants complement each other, rather than directly competing.


The Biggest Opportunity for E-commerce Businesses.

The biggest opportunity for e-commerce businesses may not be related to direct competition between Google and AI assistants. Instead, businesses should think about how they can leverage the “middleman” role played by AI assistants. In the past, the traditional shopping journey has been something like this:


Customer → Google → Website → Product


But in the future, it may look more like this:


Customer → AI Assistant → Product Recommendations → Retailer → Purchase


This means that a small business has a much better opportunity to reach a customer who would have previously only been able to find them via Google. However, it also means that customers may become much more loyal to the AI assistant than to any particular retailer. This is why it is so important for e-commerce businesses to build relationships with their customers and make sure that they are using data and personalization to drive sales, rather than relying on an AI assistant to do it for them.


The Future of Online Shopping.

Over the next few years, we are likely to see dramatic changes in the way that people shop online. AI assistants are becoming much more capable and can already help with many aspects of the shopping journey, including product discovery, research, comparison, and recommendations. In the future, it may be possible to ask an AI assistant to help you purchase products directly, without having to manually search for them first. For example, you might be able to ask something like this:


“I need a new smartphone. Find me the best option under $500. Compare the battery life and cameras. Show me the prices and help me choose the three best options.”


Then, you might be able to say something like this:


“Buy the second one if the price drops below $450.”


This is the future of agentic commerce - and it is much more exciting than it sounds. However, it will also require more trust and transparency from both retailers and shoppers.


Final Thoughts

AI is dramatically changing the way that people shop online. Instead of manually searching for products, comparing features and prices, and making a purchase, shoppers can now use an AI assistant to help them do much of this process automatically. This means that the future of e-commerce will be defined by discoverability - both for human shoppers and for AI assistants. In many ways, the future of online shopping will be defined by a race between Google and AI assistants to see which one can help shoppers find the best products most efficiently. The e-commerce businesses that are best prepared for this future will be those that think about the needs of both shoppers and search engines, rather than just optimizing for one or the other.


Written by A.W.

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